Privacy Policy
Effective Date: 5/21/2026
Welcome to American Suds Co. By accessing or using this website, you agree to the practices described in this Privacy Policy.
American Suds Co. values your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, and safeguarded when you visit our website or purchase products through our online store.
Information We Collect
When you interact with our website, we may collect personal information including:
- First and last name
- Billing and shipping address
- Email address
- Phone number
- Payment information
- Order history
- IP address and browser/device information
We may also collect non-personal information through cookies, analytics tools, and similar technologies used to improve website functionality and customer experience.
How Your Information Is Used
Your information may be used to:
- Process and fulfill orders
- Provide customer service and support
- Send order confirmations and shipping updates
- Respond to inquiries
- Improve website performance and user experience
- Detect and prevent fraudulent activity
- Send promotional or marketing communications if you opt in
Payment Processing
Payments made through our website are processed securely by third-party payment providers. American Suds Co. does not store or retain full credit card or debit card information on its servers.
Third-party payment processors may collect payment-related information subject to their own privacy policies and security standards.
Cookies & Analytics
Our website may use cookies and similar tracking technologies to:
- Remember user preferences
- Improve website functionality
- Analyze website traffic and performance
- Support ecommerce functionality
You may disable cookies through your browser settings, though certain portions of the website may not function properly.
Sharing of Information
American Suds Co. does not sell, rent, or trade personal information to third parties.
Information may be shared with trusted third-party service providers solely for business operations including:
- Payment processing
- Shipping and delivery
- Website hosting
- Analytics
- Email marketing services
These providers are only given access to information necessary to perform their services.
Data Security
Reasonable administrative, technical, and physical safeguards are used to help protect personal information. However, no method of internet transmission or electronic storage is completely secure, and absolute security cannot be guaranteed.
Marketing Communications
If you subscribe to marketing emails, you may receive updates regarding products, promotions, and company news. You may unsubscribe at any time using the unsubscribe link included in marketing emails.
Children’s Privacy
This website is not intended for individuals under the age of 13. American Suds Co. does not knowingly collect personal information from children.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Request access to personal information
- Request correction or deletion of personal information
- Withdraw consent to marketing communications
Requests may be submitted through our contact page or customer support email.
Changes to This Policy
American Suds Co. reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes become effective immediately upon posting to this page.
Contact Information
If you have questions regarding this Privacy Policy, please contact:
American Suds Co.
contact@americansudscosoap.com
Terms & Conditions
Effective Date: 5/21/2026
These Terms & Conditions govern your use of the American Suds Co. website and the purchase of products through our online store.
By accessing this website or placing an order, you agree to these Terms & Conditions.
Website Use
You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights or restrict the use of this website by others.
Unauthorized use of this website may result in legal action.
Product Information
All American Suds Co. products are handcrafted in small batches using carefully selected ingredients.
Due to the handmade nature of our products, slight variations in color, design, texture, weight, and appearance may occur between batches. Such variations are normal and do not constitute product defects. Every bar is cut by hand and may be below the net weight displayed on the website or label.
We strive to display product descriptions and images as accurately as possible; however, actual colors and appearance may vary depending on screen settings and natural ingredient variations.
Ingredient & Allergy Disclaimer
Customers are responsible for reviewing all ingredient information prior to purchasing and using products.
American Suds Co. is not responsible for allergic reactions, sensitivities, or adverse effects resulting from the use or misuse of products.
Discontinue use immediately if irritation occurs.
FDA Disclaimer
Statements made on this website have not been evaluated by the Food and Drug Administration.
Products sold by American Suds Co. are intended for cleansing purposes only and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Pricing & Availability
All prices are listed in U.S. Dollars and are subject to change without notice.
We reserve the right to:
- Modify product pricing
- Correct pricing errors
- Limit quantities
- Discontinue products at any time
Orders may be canceled at our discretion in cases of suspected fraud, inaccurate pricing, or product availability issues.
Payment Terms
Payment is required at the time of purchase.
All payment transactions are securely processed through third-party payment processors. American Suds Co. does not directly store payment card information.
Shipping
Shipping timelines are estimates only and are not guaranteed.
American Suds Co. is not responsible for carrier delays, lost packages, or delivery issues once an order has been transferred to the shipping carrier.
Customers are responsible for entering accurate shipping information during checkout.
Intellectual Property
All website content including:
- Logos
- Branding
- Product names
- Images
- Graphics
- Text
- Product descriptions
are the intellectual property of American Suds Co. and may not be copied, reproduced, distributed, or used without written permission.
Limitation of Liability
American Suds Co. shall not be liable for any indirect, incidental, consequential, or special damages arising from the use or misuse of products or this website.
By purchasing products from American Suds Co., customers accept responsibility for the proper and safe use of products.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Arizona, without regard to conflict of law principles.
Changes to Terms
American Suds Co. reserves the right to update or modify these Terms & Conditions at any time without prior notice.
Continued use of the website constitutes acceptance of any updated terms.
Contact Information
American Suds Co.
contact@americansudscosoap.com
Refund & Return Policy
Effective Date: 5/21/2026
At American Suds Co., customer satisfaction is important to us. Due to the personal and hygienic nature of handmade bath and body products, the following return policy applies.
Returns
For health and safety reasons, opened or used products cannot be returned.
Unused and unopened items may be eligible for return within 7 days of delivery, subject to approval.
To request a return, customers must contact us with:
- Order number
- Description of the issue
- Photos if applicable
Return requests submitted beyond the return window may not be accepted.
Damaged or Incorrect Orders
If an order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
We may offer:
- Replacement products
- Store credit
- Refunds at our discretion
Photographs of the damaged product and packaging may be required.
Non-Returnable Items
The following items are not eligible for return:
- Opened or used products
- Clearance or final sale items
- Gift cards
- Custom or personalized products
Refunds
Approved refunds will be issued to the original payment method.
Shipping charges are non-refundable unless the error was caused by American Suds Co.
Refund processing times may vary depending on the payment provider or financial institution.
Exchanges
Exchanges may be offered on a case-by-case basis depending on product availability.
Contact Information
For return or refund inquiries, please contact:
American Suds Co.
contact@americansudscosoap.com
Shipping Policy
Effective Date: 5/21/2026
Thank you for shopping with American Suds Co.
Processing Times
Orders are typically processed within 3–5 business days excluding weekends and holidays.
During periods of high order volume, product launches, or holidays, processing times may be extended.
Shipping Methods
Orders are shipped using third-party shipping carriers selected at checkout.
Shipping times are estimates provided by the carrier and are not guaranteed.
Incorrect Addresses
Customers are responsible for ensuring shipping information is accurate at checkout.
American Suds Co. is not responsible for packages shipped to incorrectly entered addresses.
If an order is returned due to an incorrect address, additional shipping charges may apply for reshipment.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, American Suds Co. is not responsible for lost, stolen, or delayed packages.
Customers are encouraged to contact the carrier directly regarding delivery issues.
Shipping Delays
American Suds Co. is not liable for delays caused by:
- Weather conditions
- Carrier disruptions
- Customs processing
- Holidays
- Events outside our control
International Shipping
American Suds Co. does not ship internationally.
Contact Information
For shipping questions, please contact:
American Suds Co.
contact@americansudscosoap.com
Frequently Asked Questions
Are your soaps handmade?
Yes. All American Suds Co. soaps are handcrafted in small batches using traditional cold process soapmaking methods.
What is cold process soap?
Cold process soap is made by combining oils and lye through a carefully controlled saponification process. This method helps preserve the integrity of quality oils and creates a long-lasting bar with a rich lather.
What ingredients do you use?
Our soaps are made with thoughtfully selected ingredients which may include olive oil, coconut oil, shea butter, fragrance oils, essential oils, natural exfoliants, pigment powders, sodium lactate, and other skin-friendly ingredients depending on the specific product.
Each product listing includes a full ingredient list.
Are your products all-natural?
Many of our ingredients are naturally derived; however, not every ingredient we use is fully natural. Some products may contain cosmetic-grade fragrance oils, pigment powders, or other safe performance ingredients used to improve appearance, scent, or longevity.
We prioritize quality, safety, and product performance in every batch we create.
Why do bars vary in appearance?
Because our soaps are handmade in small batches, slight differences in color, shape, texture, and design are completely normal and part of the character of artisan soapmaking.
How long do your soaps last?
The longevity of a bar depends on usage and storage. Allowing soap to dry between uses with proper drainage will significantly extend the life of the bar.
Are your soaps suitable for sensitive skin?
Skin sensitivities vary from person to person. Customers should carefully review ingredient lists prior to use and discontinue use if irritation occurs.
Do you accept returns?
Due to hygiene and safety concerns, we generally do not accept returns on opened or used products. Please review our Refund & Return Policy for complete details.
How long does shipping take?
Orders are typically processed within 3–5 business days. Shipping timelines vary depending on location and carrier service.
How can I contact you?
You may contact us through our Contact page or by emailing contact@americansudscosoap.com